A key element to our company’s success in managing the transportation and supply chain processes for our customers has been our Customer Management Center. The Center, based in our Pleasanton office, is open for business 24/7 and provides our customers a single point of contact for all transportation and supply chain management issues.
While the Center is staffed with over 25 supply chain personnel, all customers are assigned a specific account coordinator who will manage the overall process of moving goods and material in conjunction with our customer’s requirements. As back up, all employees are cross-trained in at least one other operation to insure back up at all times. By using this methodology, we provide our clients with experienced resources without the burden of additional internal overhead.