We believe continuous improvement and quality are cornerstones to our success as a business. As a direct result, we have developed a combination of formal quality reviews and systematic measurement processes to insure we are providing the highest levels of service to our customers and providers. These processes include both internal and external measurements.
We utilize Mercury Gate as our primary operating and TMS for all operational applications across our organization. The TMS is a web based application to support all field locations and our customers. The system allows for complete visibility and control of all goods moving through our network and provides HA Logistics with a solid operating application to manage our customers' supply chain needs.
24-hour Customer Management Center supervises:
